Customer Service - updated

Should you require information or help, please contact us by email and we will be happy to assist you.

SHIPPING: 
  • Orders are processed within 1-3 days of placing your order
  • Worldwide shipping to over 100 countries
  • Worldwide shipping costs is only $4.95 usd
  • Free shipping for orders over $80 usd
TIMES
  • USA expect your order within 5-12 business days
  • Worldwide - expect your order within 7-20 business days
PAYMENT METHODS

Wolfie accepts the following payment methods:

  • Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
  • Wolfie features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
  • PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
  • Sezzle: Wear now pay later, 4 interest free payments over 6 weeks!
EXCHANGES, RETURNS AND REFUNDS

Wolfie accepts returns in exchange for store credit only. We do not offer refunds. if you receive a faulty item please send an email with subject line: Faulty Item.
To the email theteam@wolfiekids.com along with your order number and a photo of the faulty item. Once the email is received we will resend the item free of charge. 

Our returns address is PO BOX 265, Mooloolaba 4557, Queensland, Australia.

Returning items:

  • Please include: Order number, reason for return & email address in your package.
  • Items will only be accepted within 30 days of receiving the item.
  • Customer is responsible for shipping charges when making returns and shipping / handling fees of original purchase is non-refundable.
  • Once received we will contact you with your store credit gift voucher via email. 
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