Our policy lasts 30 days. If 30 days have gone by since your item arrived, unfortunately we cannot offer you an exchange. Contact us directly via email for any questions about your return immediately at firstname.lastname@example.org.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also contain our eco shipping bags. All returned items will be exchanged for store credit available for all products including sale items.
To complete your return, contact our Customer Support staff at email@example.com within 30 days of delivery.
To return your product, you should mail your product to:
PO BOX 265, Mooloolaba, Queensland 4557, Australia.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then we will issue you a store credit which you can use for future purchases. Please contact us at firstname.lastname@example.org if you are waiting for your store credit or have any questions.
Exchanges (if applicable)
We only replace items if they are faulty or you were sent the wrong item. Please email us at email@example.com along with a photo of your order and a description of what is wrong, and our customer service can help you with the returns.
We do not refund orders for buyer’s remorse and size exchanges are not accepted due to our size charts being displayed on all products.
If you did not receive a part of your order, please email us at firstname.lastname@example.org. Sometimes we send out separate packages if we are waiting on stock. If we have run out of stock, please browse our website for a replacement item, or we can process a store credit for you for future purchases. Alternatively, we can issue a refund for that item back onto your credit card.
If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for return costs once, once we reconfirm your address we will reship the package.
Shipments that go unclaimed are returned to our facility and a reshipping fee may apply.